Fulfillment, Shipping and Refund Policy
Is your question not addressed below? Contact us!
Phone: +1(213) 466-2139
Shipping
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Most items will ship within 2-3 business days. Production may take up to 10-14 days if an item is not in stock.
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Orders in the United States will be sent standard USPS, unless otherwise requested.
Local Delivery/Pickup
Items purchased locally in the Los Angeles Downtown area may be eligible for free delivery, or may be picked up by arrangement at our location.
International Shipping
International orders will be shipped via DHL, USPS, FedEx, or EMS. Once the order is placed, shipping will be calculated and the buyer will be emailed the total cost. The order will be shipped after payment is processed and received.
The buyer is responsible for any tax or duties imposed by customs. Ito is not responsible for lost or stolen packages confirmed to have been delivered to the address entered for an order. Upon inquiry, Ito will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
Payment
We accept many payment options Including payment through PayPal. Learn about PayPal’s buyer protections at https://www.paypal.com/us/webapps/mpp/paypal-safety-and-security.
Tax
We charge sales tax for all purchases shipped to California addresses according to federal and State guidelines.
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Care and Cleaning
Most Ito clothing items are dry clean only, unless labeled otherwise. If you have any questions or concerns about washing or caring for your Ito products, please contact us.
Sizing & Returns
If you are unsure of garment sizing or fit please email or call us. Most of our designs are one of a kind pieces which cannot be replaced. Returns are accepted only when the item is unworn and unaltered. One the rare occasion we have more than one of an item, we can accept exchanges for the same garment type that is a different size. If you would like to initiate a return or exchange, please contact us.
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